Skip to content ↓

Complaints Procedure

What to do when you need to complain

Occasionally you might have reason to be unhappy about the way the Academy, or a member of Academy staff, has dealt with a particular issue. On these occasions, please feel free to come in to the Academy and talk to the Principal or Senior Leader and we will do our very best to investigate and rectify whatever you feel has caused a problem. However, rarely we might not be able to deal with an issue to your satisfaction. In these cases please refer to our complaints policy below.